In 2016 British Airlines outsourced hundreds of IT jobs to India.
In 2017 the entire airline was brought to its knees because of an IT glitch.
Hundreds of thousands of people stranded and totally pissed off.
YAY!!!!! OUTSOURCING...... What a great concept. Get rid of the people who know what they are doing. Replace them with people who don't know what they are doing (but are cheaper). Then sit back and enjoy the fun.
Tens of thousands of people were stranded, families slept at airport terminals on yoga mats and some were forced to cancel half term holidays.
As many as 200,000 passengers were affected after all BA flights from Heathrow and Gatwick were cancelled from 6pm on Saturday.
Nearly 300 flights were cancelled worldwide on Saturday, causing misery for hundreds of thousands of passengers.
The worldwide IT system failure hit services around the globe while today cancellations continued at Heathrow amid chaotic scenes at Europe’s busiest airport.
The GMB union said the disruption could have been avoided if the airline had not cut ‘hundreds of dedicated and loyal’ IT staff and contracted the work to India in 2016.
“BA have made substantial profits for a number of years, and many viewed the company’s actions as just plain greedy.”
New bride Melanie Ware is having ‘the worst honeymoon ever’ as she and her husband were have been stuck at Heathrow Airport, where they were only meant to stop as a layover from the US on their way to Venice
Mrs Ware said: “We’re stuck. This is the worst honeymoon ever.”
She said they had waited hours at the airport for luggage that still had not arrived, while the flight to Italy they had rebooked for tonight also got cancelled.
“BA is the worst, they’re ruining everything. Everyone is upset, there are people in tears, not just me, and their customer service is the worst.
“We have no way of getting out of Heathrow. They haven’t compensated us for anything. British Airways has ruined our honeymoon.”
Dorothy Oswald missed her surprise 80th birthday party on Saturday after being ‘abandoned’ in Rome before she could get her flight back to Heathrow after a two-week Mediterranean cruise.
Her son Gary, 57, and other family members had travelled to Newcastle from around the UK to greet her when she got back.
Gary, himself an air traffic control instructor, told the Mirror: “I find it incredible they can abandon an 80-year-old woman.